Terms & Conditions

Rossells Security Ltd

Rossells have been satisfying the security needs of home owners and businesses all over Leicestershire and Rutland since 1928. We pride ourselves on offering excellent customer service, backed by extensive knowledge on every aspect of security. Our team of 8 dedicated staff cover our locksmith services, electronic security installations, safe engineers, retail sales, ecommerce sales and administration.

Getting in Touch

You can call us on 0116 2628899, or email the us at sales@rossells.co.uk. There is also our website contact form here. Or write to us at Rossells Locksmiths Ltd, 101 London Road, Leicester, LE2 0PF. You can even send us a fax to 0116 2248200.

 

Using Our Online Store

We are constantly working to bring you the simplest process for purchasing your security products and keys.  Look through our online store, add your selected products and required quantities to your virtual ‘Shopping Cart’, then when you’re ready. Click checkout and follow the onscreen instructions.

Customer protection is our priority.. this is why we’ve decided to team up with the most trusted name in online transactions, Paypal. You can pay by all popular cards, and even use your Paypal login if you wish.

Our Services

We are members of the Master Locksmiths Association, and so our customers are reassured they always receive the best service and quality workmanship. We deal with every aspect of security installations, servicing, and repairs. Our engineers open, supply, repair and install: Safes, Locks, Access Control, CCTV and Integrated Systems. Give us a call on 0116 2628899 for further details.

Delivery Procedures

For up to date and detailed information on our delivery procedures, please see our ‘Delivery Information’ section.

We do our upmost to ensure our products are delivered on time; however we will not be liable for any consequential loss claims arising from faulty / defective products, or late despatch / deliveries.

 

Protecting our Customers

Here at Rossells, we are leading the way in online customer protection. We substantiate this claim here:

Hack Resistant Safe and Secure by the biggest name in the industry: Trustwave perform regular scans on both our website, and our operating premises to ensure our data can’t be compromised.

Payment processing by the only name we trust, Paypal: Internet fraud and data compromises are an ever increasing issue with online purchases, so we’re leaving this to Paypal, the leading name in new technologies and customer security initiatives.

Fully PCI Compliant: Even though Paypal perform all card processing , we wanted to be sure we have everything covered. PCI Compliance means our methods for handling customer details are approved.

 

UK VAT

As not to mislead our customers, all prices include VAT. Prices exclusive of VAT are shown in smaller text on each product page. Product prices are also broken down at the checkout and VAT is added in compliance with UK Laws.

Due to our already large customer base here in the UK, we do not currently accept orders, payments or export products to European countries.

 

Out of Stock Products

Products not currently in our warehouse stock, or out of stock with our direct suppliers will be placed in our stock system cue (also known as back orders). You will be notified and given the option to cancel should you wish.

 

Account Customers

Our account customers include high profile companies and organisations within the government public sector. To apply for an account, contact us here for an account application form.

Key Cutting

99% of keys cut by Rossells are to exact customer requirements, and so are not considered ‘Stock Items’. Therefore we are unable to accept the return for credit of keys that have been ordered incorrectly, or are surplus to requirements. This also applies where ambiguous information is given at the time of ordering. We may agree the return of ‘stock’ keys in accordance with our standard returns policy.

 

Returning Products Purchased from Us

Faulty / Defective or Wrongly Despatched Products

Please accept our sincere apologies. We quality check the majority of the products we supply, and the process of despatching the good to you. Unfortunately sometimes it goes wrong, so here’s what you need to do.

Firstly, and most importantly, we must be notified in writing within 7 days, starting on the day after you receive your delivery. You can do this with any of the methods listed in the Contact Us section below.

Secondly, you need to repack the items carefully ensuring they will arrive back to us in ‘as new’ condition.

We will contact you shortly to make arrangements for the items to be returned. If the items are deemed not faulty by our suppliers / manufacturers, you will be responsible for any collection and delivery charges incurred.

 

Unwanted Items

In accordance with the UK distance selling regulation laws, most products are offered with the 7 day money back guarantee, so long the products are returned to us unused, in an ‘as new’ condition and within their original packaging. We must be notified in writing before the end of the 7 day period (starting the day after you receive the products) either by filling in our online returns form, or by writing to us through one of the methods in the contact us section below.

Please immediately repackage your goods, and pack them suitably so they are returned to us undamaged.

Once we receive your request, we will write back to you to confirm our acceptance of your return, and issue you with a returns number and documentation. This must be clearly marked on the package, and any issued printouts placed within the package.

The package must then be returned to us using a delivery method with the correct insurance requirements for the value of the parcel.

We endeavour to issue a refund, minus any delivery costs incurred by Rossells Locksmiths, for the full value of the goods. Should the items be damaged, used, or defective when we receive them, we reserve the right to refund a reduced amount decided on a case by case basis. All refunds are processed within 14 days, however due to circumstances out of our control, it may take up to 30 days to appear in your account.

DO NOT SEND items back to us without a returns number. Parcels received without an authorised returns number will be subject to handling fee’s and a delay of up to 30 days before your refund is issued.

You can also bring the items back to our store where our staff will be happy to arrange the return for you: Rossells Locksmiths Ltd, 101 London Road, Leicester, LE2 0PF

Exclusions from the distance selling regulation are clearly stated within the product descriptions; commonly included products include special order items, and keys cut to code.

Contact Us

T: 0116 2628899

sales@rossells.co.uk

Rossells Security Ltd

6A Heanor Street

Leicester

LE1 4DB

Fax: 0116 2248200

 

Our Product Descriptions and Images

Images are to be used as a representation only, and the product you receive may vary. Product descriptions are created to the best of our knowledge, and product facts and classification may change without warning. Therefore we provide the information on this website ‘as-is’ without any form of warranty, and no liability or responsibility is taken by Rossells Locksmiths Ltd for any omissions, errors or incorrect factual information.

 

Our Disclaimer

Under no circumstance will Rossells Locksmiths Ltd, our suppliers, or any third party be responsible for any incidental, consequential, indirect, direct, special or chance damages arising from your use of, or access to this website or any of our services. This also lies in reference to Force Majeure, covering the supply and delivery of damaged / defective goods or services. Locking systems and products should be fully tested following any installation. In the event of product defect, Rossells Locksmiths Ltd will not be liable or responsible for any costs arising as a result.