Delivery Information

Service Order Requirements Cost
Fast Delivery (1 - 2 Days) Order Value over £100.00 FREE
Fast Delivery (1 - 2 Days) Order Value upto £99.99 £6.00

Hermes (2 - 5 Days Delivery)

Order Value over £50.00 FREE

Hermes (2 - 5 Days Delivery)

Order Value upto £49.99 4.00

Royal Mail (1st Class)

Small and Low Value Items 90p - £2.30

Royal Mail (SignedFor)

Please note that as per Royal Mail Terms and Conditions most deliveries will take only a few days, but they may take upto 20 working days to be delivered following despatch

Small and Low Value Items £1.90 - £4.60

Every order is immediately processed and confirmation sent out to your specified email address. Where possible, we do our upmost to package / produce any order placed before 2pm the same day, and if distributed by our courier service, the majority of mainland UK will receive their delivery the next day. Some orders may take longer to process if our stocks are low, order quantities are large, or items are considered a special order. Most of our product listings display a predicted delivery schedule offering our best-case delivery time. Low stock and specialist items may take up to 5 days to despatch, but we endeavour to keep you informed at every step of your order process.

Small and Light Items (Keys, fobs/cards, small accessories) are despatched using UK Royal Mail services. Tracking links are generated and emailed upon order despatch. You can also choose for your small items to be delivered via APC during the checkout if you wish.

All our larger and valuable items are despatched through our chosen Courier APC. Safes and other specialist items may be delivered via other couriers depending on delivery service required.

We do our upmost to ensure our products are delivered on time, however we will not be liable for any consequential loss claims arising from a faulty / defective products, or late deliveries.

Due to the specific nature of our safe sales, all safe deliveries are despatched directly from the manufacturers. The delivery service varies depending on the size of the safe, and the installation requirements. See individual listings for specific delivery details.

Keys cut to customers codes are produced in our state of the art workshops. Keys cut to code will be placed in the production cue based on a first come, first served basis. Unfortunately during busy periods (including the start of school terms), orders may not be despatched the same day. Special order keys will be subject to our manufacturers delivery times.

Please Note: Royal Mail will not consider any parcel lost until 15 working day after the expected delivery date. Although 99% of our small parcels arrive within Royal Mail’s guidelines (usually 1 – 2 working days), we are unable to despatch replacements or refund orders until the Royal Mail refund process has been completed. Our APC service is insured and operates under stricter delivery guidelines. Where applicable, both delivery options are presented for the customer to choose.

Collections: Our shop is open from 8:30am to 4:55pm Monday to Friday. Please wait for your collection ready email before visiting the store. Google Link